Refund Policy

Overview

This Refund Policy explains when Shengjin Digital LLC ("Shengjin Digital," "Storyboard2Video," "we," "us," or "our") may approve a refund for purchases made through Storyboard2Video.

Storyboard2Video provides digital subscription access, AI generation credits, and generated digital content, including storyboard images and videos. Because access and credits are delivered immediately or shortly after payment, purchases are final except as described below or where applicable law requires otherwise.

Subscription Plan Refunds

You may request a refund for a paid subscription plan within 24 hours after purchase if both conditions are met:

the refund request is submitted within 24 hours of the subscription purchase or renewal; and
no more than 50 credits have been used from the account after that purchase or renewal.

If a subscription refund is approved, we may cancel or downgrade the subscription, remove unused subscription credits granted by that purchase, and adjust the account balance to reverse related benefits.

Requests submitted after the 24-hour window, or accounts that have used more than 50 credits after purchase, are not eligible for a subscription refund unless required by law or approved by us for a separate billing error.

Credit Pack Purchases

Top-up credit packs, supplemental credits, promotional credits, bonus credits, and other separately purchased credit packages are not refundable.

Credits are a metered digital entitlement for AI generation features. They are not cash, stored value, gift cards, or transferable property, and cannot be exchanged, withdrawn, resold, or converted into money.

Generation Results and Credit Usage

AI generation is probabilistic and creative results can vary. We do not provide refunds because a completed generation is subjectively unsatisfactory, does not match a prompt, contains artifacts, has imperfect visual continuity, or requires further iteration.

If a generation fails because of a Service-side or provider-side error, we may restore the consumed credits, provide a retry, or offer another reasonable remedy. Credit restoration for failed generations is separate from payment refunds.

Non-Refundable Situations

We generally do not provide refunds for:

top-up credit packs or separately purchased credits;
subscription purchases requested more than 24 hours after purchase;
subscription purchases where more than 50 credits have been used after purchase;
expired, consumed, promotional, bonus, or abuse-related credits;
unused subscription time after the eligible refund window;
user prompt mistakes, incorrect settings, unsupported use cases, or change of mind;
account suspension or termination caused by a violation of our Terms of Service;
third-party payment fees, bank fees, currency conversion fees, taxes, or charges outside our control.

Billing Errors and Unauthorized Charges

We may review refund requests for duplicate charges, unauthorized charges reported promptly, or purchases that cannot be delivered because of a technical issue within our control. We may request account, billing, or checkout information to verify the issue.

How to Request a Refund

Submit refund requests through contact us and include:

the account email;
the purchase date;
the order, invoice, payment, or checkout identifier if available;
a short explanation of the request.

Approved refunds are normally returned to the original payment method. Processing time depends on the payment provider and your bank.